Auto Shipping Group
Auto Shipping Group Review
Last Updated: February 2024
Kyle Horton
Writer
Fact Checked
Ethan Miller
Editor
No payments needed until vehicle is dispatched
Flexible payment options at delivery
Wide range of shipping options
Great reputation & customer service
A+ rating with the Better Business Bureau
In a Nutshell
Auto Shipping Group (ASG) is a premier auto transport brokerage company. ASG was formed in 2012 through a merger of four established auto transport companies, culminating in 30 years of combined industry experience. The company offers a wide array of services, including open and enclosed carrier transport, door-to-door shipping, and specialized services for exotic and classic cars, military vehicles, and fleet transport.
ASG is known for its commitment to providing high-quality, reliable service. With an A+ rating from the Better Business Bureau (BBB) and high customer satisfaction scores, ASG stands out as a trusted choice for individuals and businesses looking to transport vehicles safely and efficiently across the United States.
Pros
Wide variety of shipping services, including door-to-door: Auto Shipping Group offers diverse shipping options such as open and enclosed carrier transport, door-to-door, and specialized services for military and exotic vehicles.
Strong reputation with an A+ rating from the Better Business Bureau: The company’s excellent BBB rating (2024) reflects its commitment to resolving customer issues and providing reliable service.
Excellent customer service and communication: Customers frequently praise ASG for their professionalism, ease of communication, and prompt responses.
No upfront payment required until dispatch: ASG does not require any payment until your shipment is assigned to a carrier, providing financial flexibility.
Cons
Does not offer terminal-to-terminal shipping: Unlike some competitors, ASG does not provide terminal-to-terminal shipping, which might be less convenient for some customers.
Occasional delays in communication during the claims process: A few customers have mentioned slow responses when dealing with claims or issues post-delivery.
Higher cost for enclosed carrier services: While enclosed transport offers superior protection, it comes at a higher cost than open carrier options.
Auto Shipping Group Services
Auto Shipping Group provides a comprehensive range of auto transport services tailored to meet the unique needs of its clients. Whether you need to ship a standard car, a luxury vehicle, or a fleet of commercial trucks, ASG has a solution for you. Here’s an overview of the services offered:
High-Level Service Overview:
Open Carrier Vehicle Shipping
Enclosed Car Shipping
Door-to-Door Car Shipping
Specialized Services for Military Vehicles, Exotic Cars, and Fleet Vehicles
Detailed List of Services:
Open Carrier Vehicle Shipping Service: Cost-effective and ideal for standard vehicle transport.
Enclosed Car Shipping Service: Provides maximum protection for luxury, classic, or high-value vehicles.
Door-to-Door Car Shipping Service: Convenient service where the vehicle is picked up and delivered directly to specified locations.
Military Vehicle Shipping: Specialized services tailored for military personnel.
Exotic and Classic Car Shipping: Secure and reliable transport for high-value and vintage cars.
Fleet Vehicle Shipping: Efficiently transports multiple vehicles for businesses.
Motorcycle Shipping: Reliable shipping for motorcycles.
Auto Shipping Group Vehicle Transport Process
Auto Shipping Group makes the vehicle shipping process straightforward and hassle-free. Here’s a detailed look at the steps involved:
1. Request a Quote:
Visit the Auto Shipping Group website and use the online quote tool.
Provide necessary details such as pickup and drop-off locations, vehicle make and model, operability status, preferred shipping date, and contact information.
Receive an estimated quote instantly.
2. Booking:
After receiving the quote, you can book the service online or speak with a representative to finalize the booking.
No upfront payment is required; a credit card is used to hold the reservation.
3. Carrier Assignment:
Auto Shipping Group assigns a carrier to your shipment.
You’ll be informed about the carrier details and expected pickup date.
4. Vehicle Pickup:
The carrier meets you at the specified location for vehicle pickup.
A thorough inspection is conducted to document the vehicle’s current condition.
Both you and the carrier sign a bill of lading, which serves as a receipt and inspection record.
5. Transport:
The vehicle is transported to the destination. You can track its progress through updates from your assigned shipping consultant.
The carrier ensures safe and timely transport, adhering to all safety regulations and protocols.
6. Vehicle Delivery:
Near the delivery date, the carrier will contact you to arrange a drop-off time.
Upon delivery, another inspection is conducted to confirm the vehicle’s condition.
You sign the bill of lading again to acknowledge receipt and condition of the vehicle.
7. Post-Delivery:
If there are any issues or discrepancies, you can file a claim with Auto Shipping Group.
The company’s customer service team assists in resolving any post-delivery concerns.
Estimated Timeline:
Quote Request to Booking: Instantly online or via phone with a representative.
Carrier Assignment: One to five business days of booking.
Vehicle Pickup to Delivery: Depends on distance, cross-country shipments can take 7-14 days, while shorter distances may take 2-5 days.
Auto Shipping Group’s transport process is designed to provide transparency, reliability, and peace of mind throughout the entire journey of your vehicle.
Auto Shipping Group Pricing
Auto Shipping Group’s pricing is influenced by several factors including distance, vehicle type, shipping method, and seasonal demand. Here is a detailed overview of how their pricing works, along with some example quotes.
Factors Influencing Pricing:
Distance: Longer distances generally reduce the cost per mile but increase the overall price.
Vehicle Type and Size: Larger and heavier vehicles may cost more to ship.
Shipping Method: Open carrier shipping is cheaper than enclosed carrier shipping.
Vehicle Condition: Operable vehicles are less expensive to ship compared to inoperable ones.
Seasonal Demand: Prices can be higher during peak seasons such as summer.
Fuel Costs: Fluctuations in fuel prices can affect shipping costs.
Example Quotes:
Raleigh, NC to Los Angeles, CA (2,540 miles): Open Carrier: $2,134
Chicago, IL to St. Louis, MO (300 miles): Open Carrier: $759
Los Angeles, CA to Houston, TX (1,556 miles): Open Carrier: $1,304
New York City, NY to San Francisco, CA (3,036 miles): Open Carrier: $2,550
Pricing Details:
No Upfront Payment Required: Auto Shipping Group does not require payment until a carrier is dispatched.
Cancellation Policy: If you cancel before a carrier is assigned, there are no charges.
Flexible Payment Options: Payments are typically made upon delivery.
Compare Auto Shipping Quotes
When evaluating any substantial service, it's wise to explore different options and compare quotes. Here's a breakdown of how Montway Auto Transport compares to other leading shipping companies for an open carrier shipment of a 2020 Toyota Highlander, covering a distance of around 1,670 miles:
Company | Total Cost | Avg. Cost per Mile |
|---|---|---|
SGT Auto Transport | $1,253 | $0.60 |
Montway Auto Transport | $1,295 | $0.62 |
Mercury Auto Transport | $1,316 | $0.63 |
Axis Auto Logistix | $1,316 | $0.63 |
Sakaem Logistics | $1,441 | $0.69 |
Auto Shipping Group | $1,483 | $0.71 |
Sherpa Auto Transport | $1,650 | $0.79 |
The above data was compiled from various sources and may be subject to change. Prices and availability might vary and should be confirmed with each company for the most accurate and current information.
Auto Shipping Group Carrier Network
Auto Shipping Group has a diverse and extensive network of reputable carriers. This network ensures the availability of various types of carriers to suit different shipping needs, from standard cars to luxury vehicles.
Network of Reputable Carriers: Auto Shipping Group collaborates with many independent carriers across the country.
Types of Carriers:
Open Carriers: Suitable for most vehicles, cost-effective, can transport multiple vehicles at once.
Enclosed Carriers: Provides extra protection for luxury, classic, or high-value vehicles.
Specialized Carriers: Available for military vehicles, motorcycles, and more.
Driver Vetting and Training:
Reliable Drivers: Carriers are required to be licensed and insured.
Background Checks: Thorough background checks ensure reliability and safety.
Ongoing Monitoring: Drivers are regularly reviewed to confirm best practices and safety protocols are being met.
Auto Shipping Group Testimonials
Peter Post
I have never had a car shipped from one location to another so I was somewhat worried about the whole process. [ASG] provided all the information I needed to make an informed choice and was incredibly helpful the entire time
Source: BBB
Shauna C
ASG was great! I got my car 3 days earlier than expected. And wasn't too terribly expensive.
Source: BBB
Laura Cook
..Clarified the process from start to finish! Carrier was responsive, provided updates, and vehicles arrived a day early! Thank you so much for making this a great experience!
Source: BBB
Auto Shipping Group Bottom Line
Auto Shipping Group is a reliable and reputable choice for vehicle transport services. With a wide range of shipping options, competitive pricing, and strong customer satisfaction ratings, ASG stands out as a top contender in the auto transport industry. Whether you're shipping a standard vehicle, a luxury car, or an alternative vehicle, ASG offers the expertise and network to ensure a smooth and hassle-free experience.
Overall Rating
9.2
Services | 9 |
Customer Sentiment | 9 |
Industry Reputation | 9.5 |
Value for Money | 8.5 |
Auto Shipping Group FAQs
Is Auto Shipping Group Legit, and is it a Broker?
Yes, Auto Shipping Group (ASG) is a legitimate vehicle shipping broker, not a carrier. This distinction is important as it affects how the company operates and interacts with customers.
Role as a Broker:
Network Management: ASG does not own the trucks used for transporting vehicles. Instead, they work with a large network of independent carriers across the United States and internationally.
Carrier Selection: ASG's role is to connect customers with suitable carriers based on their specific shipping needs, vehicle types, and destination requirements.
Service Coordination: As a broker, ASG coordinates all aspects of the shipping process, from obtaining quotes and selecting carriers to tracking shipments and providing customer service.
Advantages of Using a Broker:
Flexibility: Brokers have access to a wide range of carriers, which allows for greater flexibility in scheduling and pricing.
Competitive Rates: By comparing rates from different carriers, brokers can often secure more competitive pricing for customers.
Expertise: Brokers have the industry knowledge and experience to handle complex shipping requirements and ensure that vehicles are transported safely and efficiently.
Is Auto Shipping Group Legit?
Yes, Auto Shipping Group is a legitimate and reputable car shipping provider with a strong track record in the industry.
Company History and Background:
Established Reputation: ASG was formed in 2012 through a merger of four established auto transport companies, culminating in 30 years of combined industry experience.
Industry Accreditation and Customer Reviews:
BBB Rating: ASG holds an A+ rating from the Better Business Bureau (BBB), indicating a high level of trust and customer satisfaction. The BBB rating signifies that the company meets rigorous standards for reliability and responsiveness to customer complaints.
Customer Feedback: ASG has received generally positive reviews from customers with an average rating of 4.5 stars across 1,927 reviews.
Customer Testimonials:
Positive Experiences: Many customers praise ASG for its reasonable pricing, reliable service, and effective communication. Testimonials highlight the company's professionalism and flexibility in accommodating specific shipping needs and timelines.
Complaint Resolution: While there are occasional negative reviews, ASG is noted for its efforts to resolve customer issues promptly and satisfactorily. The company's proactive approach to handling complaints reflects its commitment to maintaining a high level of customer service.
Our Methodology
Our approach to reviewing car shipping companies is designed to provide you with comprehensive insights for making informed decisions. We focus on key areas that impact your overall experience and satisfaction. Here are the elements we consider:
Reliability and Trustworthiness (25%): We check the Better Business Bureau (BBB) score to ensure the company is reliable and trustworthy.
Service Coverage: We look at how well the company's services cover the entire country, ensuring accessibility for customers everywhere
Customer Service Quality: We consider customer satisfaction ratings and extras like GPS tracking to gauge the overall customer experience
Policy and Flexibility: A clear and customer-friendly cancellation policy is crucial for flexibility, earning companies higher scores
Global Transport Options: Companies offering international car shipping options get extra points for their global capabilities
Coverage and Protection: We evaluate the insurance coverage provided by companies, ensuring your vehicle is well-protected during transit
Our methodology aims to simplify the decision-making process for consumers by focusing on essential aspects that impact their car shipping experience. Each company is thoroughly assessed based on these criteria, resulting in an overall rating that guides you towards the most reliable and customer-friendly car shipping providers.
Our qualifications*:
350+ hours of research
19 companies reviewed
2,300+ consumers surveyed & interviewed
