Sherpa Auto Transport
Sherpa Auto Transport Review
Last Updated: February 2025
Andrew Larson
Writer
Fact Checked
Chloe Davis
Senior Editor
A+ Better Business Bureau (BBB) rating
Vast network of vetted, preferred carriers
Complimentary carwash after delivery
No surprise fees
Strong safety & services track record
In a Nutshell
Sherpa Auto Transport provides premium vehicle shipping services across the United States, emphasizing transparent and upfront pricing. Their hallmark feature is the Price Lock Promise, ensuring that the price quoted for transporting a vehicle is the final price customers will pay, eliminating any unexpected charges. This focus on transparency and customer service sets Sherpa apart in the auto transport industry.
Pros
Price Lock Promise: Provides certainty that the quoted price won’t change
Door-to-door shipping: Offers convenient pick-up and delivery at your doorstep
Strictly Vetted Carriers: Commitment to safety and reliability, with thoroughly checked history and performance of carriers
Free Car Wash Upon Delivery: A complimentary car wash, with reimbursement up to $20 per vehicle after delivery
Exceptional Communication: Emphasis on keeping the customer informed throughout the shipping process
Cons
No Terminal-to-Terminal Transport: Limits options if you prefer or require terminal-based shipping services
Relatively limited State Coverage: Service provided to the 48 contiguous states and Hawaii
Pricing Premium: While providing high-quality service, costs might sometimes be higher compared to other providers
Sherpa Auto Transport Services
Sherpa Auto Transport provides a range of services tailored to meet various auto shipping needs. At the core of their offerings is the commitment to customer satisfaction, safety, and reliable transport.
List of Services Provided:
Door-to-Door Shipping: Convenient pickup and delivery at the customer's specified locations.
Vetted Carrier Network: Employs a rigorous selection process to ensure carriers are reliable and safe.
Price Lock Promise: Provides financial security to customers by locking in their quoted price.
Clean Car Guarantee: Offers a complimentary car wash after delivery, with a reimbursement of up to $20 per vehicle.
Open and Enclosed Transport Options: Provides flexibility with standard open-carrier options for everyday vehicles and enclosed-carrier services for high-value, exotic, or antique cars.
Comprehensive Vehicle Coverage: Transports a variety of vehicles including sedans, SUVs, pickup trucks, vans, sports cars, classic showpieces, and inoperable vehicles.
Nationwide Service: Covers the 48 contiguous US States and Hawaii, catering to a wide geographic area.
Customized Shipping Plans: Tailors shipping plans to individual needs, whether for private owners, dealerships, or corporate relocations.
Responsive Customer Service: Offers top-notch support throughout the shipping process, keeping customers informed and at ease.
Specialized Services for Diverse Needs: Accommodates different customer groups including military families, college students, snowbirds, and online car buyers and sellers.
Expedited Shipping Options: Provides faster shipping solutions for customers with time-sensitive needs.
Hawaii Shipments: Specialized in transporting vehicles between the mainland and Hawaii, managing both inland and ocean transport.
Sherpa Auto Transport's wide array of services ensures they can cater to diverse customer requirements, ensuring a seamless and stress-free auto shipping experience for every client.
Sherpa Auto Transport Car Transport Process
Sherpa Auto Transport has streamlined the auto shipping process to ensure ease and clarity for its customers. Here's a detailed look at the typical transport process:
Getting a Quote: The process begins with obtaining a quote, either online or by calling Sherpa's auto transport experts. This quote is backed by the Price Lock Promise, ensuring the price you're quoted is what you'll pay.
Carrier Selection: Sherpa carefully chooses a reputable carrier that matches the customer's specific needs, utilizing their network of thoroughly vetted carriers. At the time of carrier selection, your initial payment to Sherpa is charged to your card on file.
Vehicle Pickup: Once a carrier is confirmed, the vehicle is picked up from the specified location. Customers are informed about the details of the pickup, including the expected dates and carrier contact information.
Transportation: The vehicle is transported using either an open or enclosed carrier, based on the customer's preference and the type of vehicle being shipped.
Delivery and Payment: The vehicle is delivered to the destination and final payment is due to the carrier. Sherpa's Price Lock Promise ensures that the cost remains as initially quoted, with no hidden fees or last-minute price changes.
Post-Delivery Car Wash: In line with their Clean Car Guarantee, Sherpa offers a free car wash after the vehicle is delivered, ensuring it arrives in the best possible condition.
Customer Support: Throughout the process, Sherpa provides exceptional communication and customer service, ensuring clients are informed and at ease from start to finish.
This comprehensive process highlights Sherpa's commitment to a hassle-free and transparent auto shipping experience.
Sherpa Auto Transport Pricing
Sherpa Auto Transport's pricing model is designed to be transparent and customer-friendly, featuring several key aspects:
Price Lock Promise: This is a cornerstone of Sherpa's pricing strategy. The price quoted at the beginning is the final price paid, with no hidden fees or last-minute increases. This promise provides customers with financial certainty and trust in the service.
Factors Influencing Price: Several factors influence the cost of shipping a vehicle with Sherpa. These include the type of trailer required (open or enclosed), pickup and delivery locations, time of year, and the size, weight, and operability of the vehicle. Sherpa's proprietary, data-driven technology considers these factors to determine accurate and competitive pricing.
Contribution to Secure Carriers: In cases where the originally quoted amount is insufficient to secure a reputable carrier, Sherpa contributes up to $300 of its own funds to ensure the transport happens at the agreed price.
Example Quotes and Costs: While specific quotes vary based on individual circumstances, Sherpa's commitment to transparent pricing means customers receive an all-inclusive quote upfront. This quote is comprehensive, factoring in all elements of the shipping process.
Payment Terms: Payment is processed only after the carrier is secured, and the Price Lock Promise applies, ensuring the quoted price remains constant.
Compare Auto Shipping Quotes
When assessing a significant service, it's prudent to explore diverse options and compare price quotes. Here's a detailed comparison of Sherpa Auto Transport with other top-tier shipping companies for transporting a 2020 Toyota Highlander via an open carrier over a distance of approximately 1,670 miles:
Company | Total Cost | Avg. Cost per Mile |
|---|---|---|
SGT Auto Transport | $1,253 | $0.60 |
Montway Auto Transport | $1,295 | $0.62 |
Mercury Auto Transport | $1,316 | $0.63 |
Axis Auto Logistix | $1,316 | $0.63 |
Sakaem Logistics | $1,441 | $0.69 |
Auto Shipping Group | $1,483 | $0.71 |
Sherpa Auto Transport | $1,650 | $0.79 |
The above data was compiled from various sources and may be subject to change. Prices and availability might vary and should be confirmed with each company for the most accurate and current information.
Sherpa Auto Transport Fleet
Fleet Size and Variety: While Sherpa is a broker and therefore does not employ their own fleet, their Preferred Carrier Network includes a wide range of vehicle transport options. This includes standard open carriers for typical cars and enclosed carriers for high-value or specialty vehicles. The diversity of their partner carriers ensures they can accommodate a variety of customer needs, from transporting a family SUV to a rare classic car.
Carrier Quality and Standards: Sherpa places a strong emphasis on the quality and reliability of their carriers. They implement a stringent vetting process, evaluating carriers on aspects like accident history, maintenance conditions, and traffic violations. Only carriers that meet Sherpa's high standards are included in their preferred network. This ensures that every vehicle is handled with the utmost care and professionalism.
Commitment to Safety and Service: The safety and security of the vehicles during transport are paramount for Sherpa. Their choice of carriers and drivers reflects this commitment, ensuring that each vehicle is in safe and experienced hands throughout its journey.
Sherpa Auto Transport's carrier policies are designed to provide peace of mind to customers, knowing their vehicles are being transported by a network of highly qualified and trustworthy professionals.
Sherpa Auto Transport Testimonials
Peter S
Great service and very good communications. The driver was great and also kept me updated and was right on time. Car arrived just fine.
Source: BBB
Elaine C
Excellent service! Timely, affordable, and reliable. We were impressed with how we were kept in the loop.Great customer service!
Source: BBB
Frank B
Smooth process, highly recommend. Tow person worked diligently to successfully get the car on board.
Source: BBB
Sherpa Auto Transport Bottom Line
Sherpa Auto Transport stands out in the auto transport industry for its commitment to transparent pricing, customer satisfaction, and reliable service. Their Price Lock Promise and Clean Car Guarantee are unique offerings that demonstrate their dedication to customer needs. With a network of thoroughly vetted carriers and a variety of services tailored to different vehicle types and customer requirements, Sherpa is well-equipped to handle a wide range of auto transport needs.
Whether you're relocating, buying a car online, or need to ship a vehicle for other reasons, Sherpa's customer-focused approach and comprehensive service options make them a strong choice. Their attention to detail, commitment to safety, and transparent pricing model position them as a trustworthy and dependable option in the auto transport market.
Overall Rating
9
Customer Sentiment | 9.0 | |
Value for Money | 9.0 | |
Industry Reputation | 9.0 | |
Services | 9.0 |
Sherpa Auto Transport FAQs
Is Sherpa Auto Transport a Broker?
Yes, Sherpa Auto Transport operates as an auto transport broker. As a broker, their role is to facilitate the transport of vehicles by connecting customers with a network of qualified and vetted carriers. They handle the logistics of finding a suitable carrier for each customer's specific needs, ensuring the vehicle is transported safely and efficiently. This approach allows Sherpa to offer a wide range of services and cover a broad geographic area, catering to various customer requirements. Their brokerage model emphasizes transparency, customer service, and a hassle-free experience for clients, as evidenced by their Price Lock Promise and comprehensive vetting of carriers.
Is Sherpa Auto Transport Legit?
Sherpa Auto Transport is a legitimate and reputable auto transport service provider. They are licensed and bonded, with USDOT #4085166 and MC-1555035, ensuring they meet all regulatory requirements for operating as an auto transport broker in the United States. Sherpa has established a strong industry reputation for reliable and customer-focused service. This is supported by their numerous positive customer reviews, high ratings, and industry accolades. Their commitment to customer satisfaction, transparent pricing, and quality service further affirm their legitimacy in the auto transport industry.
Is Sherpa Auto Transport trustworthy?
Sherpa Auto Transport boasts an A+ rating with the Better Business Bureau, having only received 6 complaints in the last 3 years. This indicates Sherpa's high reliability and commitment to customer satisfaction.
How can I pay for Sherpa Auto Transport services?
To secure your booking, customers are required to put a credit or debit card on file. Sherpa will charge the Initial Payment to the card on file only when a carrier is secured for transport. The Remaining Balance is due to the carrier via cash or certified check upon delivery. Customers also have the option to pay in full for their shipment via credit or debit card, with a small convenience fee added.
Our Methodology
Our approach to reviewing car shipping companies is designed to provide you with comprehensive insights for making informed decisions. We focus on key areas that impact your overall experience and satisfaction. Here are the elements we consider:
Reliability and Trustworthiness (25%): We check the Better Business Bureau (BBB) score to ensure the company is reliable and trustworthy.
Service Coverage: We look at how well the company's services cover the entire country, ensuring accessibility for customers everywhere
Customer Service Quality: We consider customer satisfaction ratings and extras like GPS tracking to gauge the overall customer experience
Policy and Flexibility: A clear and customer-friendly cancellation policy is crucial for flexibility, earning companies higher scores
Global Transport Options: Companies offering international car shipping options get extra points for their global capabilities
Coverage and Protection: We evaluate the insurance coverage provided by companies, ensuring your vehicle is well-protected during transit
Our methodology aims to simplify the decision-making process for consumers by focusing on essential aspects that impact their car shipping experience. Each company is thoroughly assessed based on these criteria, resulting in an overall rating that guides you towards the most reliable and customer-friendly car shipping providers.
Our qualifications*:
350+ hours of research
19 companies reviewed
2,300+ consumers surveyed & interviewed
